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FREE SHIPPING | BULK ORDER DISCOUNTS | BEST PRICE GUARANTEED | NO SALES TAX
FREE SHIPPING | BULK ORDER DISCOUNTS | BEST PRICE GUARANTEED | NO SALES TAX

Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfilment process. All orders are processed and shipped within 1-2 business days. Transit times vary from 5-14 business days.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@altomedsupply.com.

Alto Med Supply does not guarantee delivery dates or windows. All orders are shipped via third-party carriers, and estimated delivery times provided at checkout are strictly estimates, not guarantees. Once an order has been dispatched, transit times, routing decisions, weather disruptions, freight backlogs, mechanical issues, and other carrier-related delays are entirely outside of our control. While we will always assist in tracking and monitoring your shipment, Alto Med Supply is not liable for delays caused by the carrier or for any associated costs resulting from late delivery.

No shipping outside the USA unless otherwise arranged with Alto Med Supply. 

Shipping Options

Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-14 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering. 

  • Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area. 

  • White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THIS SITE

 

Welcome to Alto Med Supply

Welcome to Alto Med Supply

We're your trusted online destination for top-quality mobility and medical equipment. We specialize in providing a wide range of products from the leading brands in the industry, ensuring that our customers receive only the best in reliability, comfort, and innovation.

At Alto Med Supply, we understand the importance of accessibility, independence, and well-being. That’s why we are committed to offering a carefully curated selection of products that cater to diverse medical and mobility needs, including wheelchairs, patient lifts, bathroom safety aids, hospital beds, sterilization equipment and more. Whether you’re looking for equipment for personal use, a loved one, or a healthcare facility, we have you covered.

Our Customers Are At The Heart Of Everything We Do

We take pride in providing exceptional customer service, assisting you every step of the way to ensure that you find the right solution for your needs. Additionally, we back our commitment with a Best Price Guarantee, ensuring that you receive the highest quality products at the most competitive prices.

Experience The Alto Med Supply Difference

Experience The Alto Med Supply Difference

Where top brands, unbeatable prices, and outstanding customer support come together to make healthcare and mobility solutions more accessible to all.

For any inquiries, feel free to reach out to our knowledgeable team.

We’re here to help!

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